Shipping policy

We are honored to serve you and take great care in preparing each ThruHim Creative order. Our goal is to ensure your purchase arrives safely, thoughtfully packaged, and ready to support you in this season.

Physical Orders:

Order Processing

All physical orders are processed within 2–5 business days, excluding weekends and holidays.

During product launches, promotions, or pre-order periods, processing times may be extended. Any extended timelines will be clearly communicated on the product page.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Estimates

We ship using trusted carriers such as USPS, UPS, and FedEx, depending on order size and destination.

Estimated delivery times (after processing):

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 2–3 business days

Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order’s size, weight, and destination. Any applicable shipping promotions or free-shipping thresholds will be reflected automatically at checkout.

Address Accuracy

Please ensure your shipping address is entered accurately and completely at checkout.

ThruHim Creative is not responsible for:

• Delays or non-delivery due to incorrect or incomplete addresses

• Packages marked as delivered by the carrier but sent to an address provided incorrectly by the customer

If an order is returned to us due to address issues, reshipment will require an additional shipping fee.

Tracking Information

Once your order has shipped, tracking details will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Lost, Stolen, or Delayed Packages

Once an order has been handed off to the carrier, ThruHim Creative is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located, we recommend:

• Checking with household members or neighbors

• Contacting the carrier directly for further assistance

We are happy to provide shipping confirmation or documentation upon request.

Damaged Items During Shipping

Please inspect your order upon delivery. If your item arrives damaged, contact us at shop@thruhimcreative.com within 72 hours of delivery, including:

• Your order number

• Clear photos of the damaged item and packaging

We will review the issue promptly and work with you toward an appropriate resolution.

Pre-Orders

For pre-order items, the estimated ship date will be clearly stated on the product page. If your order includes both pre-order and in-stock items, the order may ship together unless otherwise noted.

International Shipping 

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the purchase price or shipping cost.

Delivery times for international orders vary based on destination and customs processing.

Questions or Support

If you have any questions about shipping or your order, please contact us at shop@thruhimcreative.com. We are truly grateful to walk alongside you and appreciate your trust in ThruHim Creative.